Case Studies

Real Results for Restaurant Organizations

See how we've helped restaurant and franchise organizations achieve measurable improvements in profitability, productivity, and guest experience.

Equipment Manufacturer

New Equipment Selection and Validation

An equipment manufacturer wanted to introduce their new equipment into a fast casual restaurant chain. The restaurant customer needed to quantify the total business impact the equipment would have on their operation to make the decision to move forward with the capital expenditure.

eliminatedCook time variance

Reduced waste

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International Fast Casual Chain

Kitchen of the Future Development

To develop a kitchen design that supported smaller real estate, reduced labor, and improved financials.

increase by 58%Speed of service

1 person during peak and 2 people during non-peakLabor reduction

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International QSR Chain

The Need for Speed (of Service)

An existing QSR chain faced a crucial point in its expansion via franchising. However, its business model's ROI was limited due to complex operations, slow service, and a kitchen size that hindered growth in urban markets.

4.8% Imporovement

increased 4%Product Quality

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Regional QSR Chain — 45 Locations

Regional QSR Chain Reduces Labor Costs by 18% Through Operational Transformation

A growing 45-unit quick-service restaurant chain was struggling with rising labor costs that were 4 percentage points above industry benchmarks. Inconsistent scheduling practices, manual processes, and a lack of standardized workflows meant that each location operated differently, making it impossible to identify and replicate best practices across the system.

18%Labor Cost Reduction

22%Throughput Improvement

12 hrs/wkManagement Time Saved

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Optimized Kitchen Flow

Multi-Unit Casual Dining Group Builds Innovation Pipeline, Saving $1.2M in Failed Technology Investments

Lack of available restaurant staff in the market and increasing labor costs forces restaurant to review process and procedure.

$1.2MCost Avoidance

3.4xVendor ROI

78%Pilot Success Rate

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Franchise Organization — 120+ Locations

Franchise Organization Improves Guest Satisfaction Scores by 31% Across 120+ Locations

A franchise system with over 120 locations was experiencing significant variability in guest satisfaction scores, with bottom-quartile locations dragging down the brand's overall reputation. Franchisees operated with different levels of operational sophistication, and there was no standardized approach to measuring or improving the guest experience.

+31%Guest Satisfaction

-45%Complaint Reduction

+8%Same-Store Sales

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Ready to Transform Your Operations?

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