Regional QSR Chain Reduces Labor Costs by 18% Through Operational Transformation
The Challenge
A growing 45-unit quick-service restaurant chain was struggling with rising labor costs that were 4 percentage points above industry benchmarks. Inconsistent scheduling practices, manual processes, and a lack of standardized workflows meant that each location operated differently, making it impossible to identify and replicate best practices across the system.
The Solution
Jendal Dynamics conducted a comprehensive operational assessment across 12 representative locations, identifying specific workflow inefficiencies, scheduling gaps, and process inconsistencies. We developed standardized operating procedures, implemented a data-driven scheduling approach, redesigned kitchen workflows to reduce redundant steps, and trained management teams on new performance metrics and continuous improvement practices.
The Results
Labor Cost Reduction
Reduction in labor as a percentage of revenue within 8 months
Throughput Improvement
Increase in peak-hour transactions across pilot locations
Management Time Saved
Average reduction in weekly administrative time per GM
Employee Retention
Improvement in crew retention rate year-over-year
Jendal Dynamics didn't just give us a report—they worked alongside our team to actually implement changes that stuck. The impact on our labor costs was immediate and sustainable.
COO, Regional QSR Chain